Customer Support Center

Welcome to the Energy Medicine Summit Customer Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of leading experts and inspiring teachers — and we're also passionate about providing the best support possible to our participants. 

Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.

-Where is the Program & Replays page?

You can access the Program & Replays page here.

-How do I watch the self-paced summit event?

If you've already registered, we've emailed you information on how to view all six informative session of the self-paced summit event. (Don't see it in your inbox? Please check your spam filter.)

You can watch the sessions on any connected device.

 

The self-paced videos will be available for viewing on the Program and Replay page. They are not downloadable.

 

Additional Video Troubleshooting:

  • If your video becomes choppy (i.e., starts and stops), please pause the video, keep it paused for a full minute, and then resume playback.

  • If your video completely freezes, refresh the page in your browser.

  • If neither of those solve the problem, try using a different browser, or quit/restart your current browser.

-How do I watch or listen to the free replays?

Videos are posted on the Program & Replays pageThe videos are streaming only. They are not downloadable.

 

Video Troubleshooting:

  • If your video becomes choppy (i.e., starts and stops), please pause the video, keep it paused for a full minute, and then resume playback.

  • If your video completely freezes, refresh the page in your browser.

  • If your video has trouble loading or freezes intermittently, try lowering the resolution of the video player.

  • If none of those solve the problem, try using a different browser, or quit/restart your current browser.

-How do I access the summit Welcome Message?

You can watch and listen to the summit Welcome Message video on the Program & Replays page. If you don’t find the video there, contact customer service here.

-I need help purchasing the Energy Medicine Wisdom Collection 2023. Who do I contact?

You can purchase the Energy Medicine Wisdom Collection 2023 by clicking here.

You can reach our online Customer Support here.

 

-How do I purchase the Cheryl A. Page course?

You’ll have an opportunity to purchase the course directly after you register for the summit, and also via a follow-up email you’ll receive.

-How do I watch the initial broadcast?

If you've already registered, we've emailed you information on how to join the summit via livestreaming video. (Don't see it in your inbox? Please check your spam filter.)

You can watch the sessions on any connected device: Visit the Program page.

The videos will be livestreamed only. They are not downloadable.

Additional Video Troubleshooting:

  • If your video becomes choppy (i.e., starts and stops), please pause the video, keep it paused for a full minute, and then resume playback.
  • If your video completely freezes, refresh the page in your browser.
  • If neither of those solve the problem, try using a different browser, or quit/restart your current browser.

-Is Closed Captioning available?

Yes! The summit session videos have automated closed captioning enabled.

For access to all of the summit recordings with closed captioning, visit the Program & Replays page.

If you have additional questions or need further help, please submit a support request by clicking here.

-Why does it say The Shift Network on my credit card statement or receipt?

The Energy Medicine Summit is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs we offer, click here.

-How can I request a refund for my purchase of the Energy Medicine Wisdom Collection 2023?

For the most part, our customers are very happy with The Shift Network products they buy. However, when you upgrade, your purchase is backed by our complete money-back guarantee. If, for any reason, at any time within 30 days of the date on your receipt you decide the Energy Medicine Wisdom Collection 2023 is not right for you, just click here to request a full refund. We'll cheerfully refund your payment in full within five business days.

-Who is The Shift Network?

This is just one program of many produced by The Shift Network. We believe that we are one sacred family — united in our divinity and celebrating our diversity. Together, we can create heaven on earth through personal transformation and inspired action. We are all part of a wave of awakening consciousness, and we each have the power to make a real difference. Now is the time to discover and share your deepest gifts so we can evolve a peaceful, healthy, and sustainable world!

You can find out more about The Shift Network here.

-All other Customer Support questions

For all other questions about this event, please click here or submit a support request by clicking here.

Thank you for visiting our Energy Medicine Summit Customer Support Center!

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