Common Mistakes People Make When They Offer Condolences

By Suzie Kolber

Talking to someone who has just lost a loved one is never easy. In fact, many people avoid the situation by staying away or sending a generic card. They are afraid of saying the wrong thing. While there is no one right way to offer condolences, there are a few mistakes that well-meaning people often make. Learn from others so you don’t make these three errors.

 
Saying “It will get better.”
While you know the person won’t always feel like they do right now, telling them so only trivializes their feelings. Instead, you want them to know it’s okay to feel this way. You have no idea how long it will take for their heart to mend and for them to feel like resuming life again.

In place of telling someone to cheer up or that they will feel better in time, you may say something like, “I’m here for you if you need to talk.” This lets the person know they don’t have to pretend to feel better if they don’t.

Trying to cheer them up
Everyone moves through the stages of grief at their own pace, and you can’t hurry it along. If the person is feeling sad, they don’t necessarily want you trying to make them smile or laugh. They may not be ready to move forward with their daily life because it feels like they are leaving the deceased person behind.

Don’t avoid talking about the person who passed away because it may actually make them feel better. Hearing stories about that person from your point of view may be the healing they need. And you might be surprised to find it does cheer them up. While you may not enjoy talking about sad things, forcing conversation on superficial topics won’t ease the person’s pain or make them forget about their loved one.

Pretending nothing has changed
Many people feel awkward talking to the loved one of someone who died. They aren’t sure what to say, and so they try to avoid any mention of the person. They will talk about the weather, what’s going on at work or other normal stuff. While this may be helpful, don’t purposefully avoid talking about the person who died.

The family member will feel the silence as you struggle to avoid mentioning the person they loved. Instead, mention them in a way that feels normal. Talking about the person is one way the loved one has of keeping their memory alive. Don’t be afraid to talk about serious and sad subjects. Ignoring them won’t make them go away, and the discussion can help the person deal with their emotions.

 
Knowing the right thing to say can be difficult, but knowing what not to say can be even harder. Just know that if your heart is in the right place, the person will understand what you can’t find the words to say. Your presence means more than any words, so don’t avoid interaction with the family just because you aren’t sure what you should say to them.

Suzie Kolber is a writer at ObituariesHelp.org, a complete guide for someone seeking help for writing words of condolences, sympathy messages, condolence letters and funeral planning resources.

The site’s advice page guides readers to write appropriate and heartfelt condolence messages. The page, which was recently endorsed by the International Funeral Directors Association, receives over 400,000 visitors per month.