Trouble getting in? Please see the MaestroConference help page, and consider filling out an issue report or registering your phone number (not recommended if you are taking courses concurrently). In most cases, the problem can be solved simply by dialing one of the numbers in boldface below and entering your assigned PIN.
All of the access numbers above are located in California, USA.
You can at any time make a test call to MaestroConference by using your access option of choice and entering the following test PIN:
Note that this PIN can only be used for test calls. To connect to your course, enter the PIN provided in your course email confirmation and reminders.
1 through 5 are Shift Network conventions only. Other organizations using MaestroConference may have different conventions.
* Note that the system does not give you feedback to let you know whether you have muted or umuted yourself. Therefore, we recommend using this function carefully.
Webphone and International Access
We strongly recommend access by webphone to all of our course and event participants outside of the United States.
In order to prevent echo when participating in live breakout groups and Q&A, we recommend either using a headset or keeping yourself muted when you are not speaking.
When using other webphone options: note that you must enter your PIN by clicking on the webphone's virtual keypad, rather than typing it on your computer keyboard. Enter the PIN slowly and methodically. If your PIN is not recognized, please double-check the number and try again. If you continue to have trouble, consider using the MaestroConference Webphone (above) or our free webcast (below), or contact MaestroConference support.
Discount Long-Distance and International Telephone Carriers
For customers who prefer to access events by telephone, we recommend using a discount calling card, or obtaining an account with a discount phone carrier in your country. Here are some examples:
You can also use our free webcast to listen to Shift Network events from anywhere in the world. Each event has a unique webcast link, which you can find on the event website/homepage.
The webcast also allows you to interact by submitting typed questions. But please note that the webcast does not allow you to ask questions verbally, or to participate in breakout group conversations. To do either of these things, you must be connected to MaestroConference by telephone or webphone.